One machine to change the industry
Telecom branch of the future is a machine that was designed to be customer friendly and simply universal. It can top up your balance, sell you a sim card, update your service plan but most importantly — in one click it connects you to customer support via videoconference to solve any problem you have in your own language.
Telecom Branch of the Future releases indoor and outdoor models of their new machine
Goals and Vision
Each technical breakthrough unrelentlessly pushes us towards the new era of automatization, yet governments and companies still lag behind. We ourselves lose time standing in queues in customer support services or endlessly hold the line till customer care agent can help us.
While even the most remote villages have network coverage, they don’t have customer support centers. Driving to a closest city to get your problem fixed is a poor investment of time and money, same is for telecom company to put a customer support center in the middle of nowhere. Placing our machine makes a win-win situation.
We’ve all been there, we’ve experienced it and now we take action.
We see our Telecom branch of the future as a complete substitute to the regular branches overcrowded and inefficient service centers. No more paperwork, folders, pens, clips, armies of customer support managers, huge rooms full of people, lines, hours of waiting.
Our goal is creating a system to change it all.
Robust and secure software
Our software controls all the functions of each machine and reports status to the servers online. Each action is stored on the server and validated, which provides maximum security.
Telecom branch of the future lets you purchase both pre-paid and contract sim-cards. Our machines have all the necessary components that will allow you to sign the contract without doing additional paperwork: fingerprint scanner, passport / ID scanner, e-singature pad.
Face-to-face conversation with techsupport
Any question can be solved by calling a customer support agent through our video call system. If necessary, support agent can assume control of the machine and press buttons for you, showing you how to use the machine and answering any questions you have.
Our machine lets you top up balance, manage your billing plan and change account options, but any time you need help — our customer support agents will be there.
Customer friendly machines
As opposed to ordinary self-service machines, Telecom branch of the future are easy to use for foreigners, aged, illiterate people, people with disabilities.
A machine that is so simple and offers all needed services is bound to be used intensively. Customer support agents can help elderly people get acquainted with all the processes and make them loyal customers.
Decrease in costs, improvement in service
Call centres can be placed overseas to save costs. No need to open customer service centers in remote towns and villages. Machines are capable of full customer service.
Customer support in many languages
You can outsource customer support to other countries to allow service in a prefered language of your customer. Customer support agents who know sign language can provide service for deaf and mute people.
Gas stations, shops, metro stations, shopping malls, remote villages — our machines can be placed anywhere to provide full telecom service.
- Steel case
- Main display OpenFrame 32”
- Touchscreen Bp-Touch / Greentouch 32” IR
- Secondary screen 32”
- Thermal printer
- Printer power unit
- Cash acceptor
- Card reader
- Encrypted pinpad
- QR-code scanner
- SIM-card dispenser
- ID / Passport scanner
- GSM / GPRS modem + antenna
- Cooling system
- Sound system + microphone
- AC Line-conditioner / protector
- Power cord / VGA / USB
- Fingerprints scanner