Interest to machines replacing telecom branches is growing — CEO of Telecom Branch of the Future

Interest to machines replacing telecom branches is growing — CEO of Telecom Branch of the Future

Dubai — March 26, 2017. The executives of Telecom Branch of the Future (TBF) see an increasing interest of telecom industry to replace the regular telecom branch offices with customer service machines.

“It’s been a month since we first presented our concept and the new customer service machine for telecoms at the Mobile World Congress in Barcelona. Since then we have been noticing a growing interest from the telecom industry to the concept. According to our sources, in the last two weeks one manufacturer of self-service kiosks in China received 6 different requests for a machine based on our concept from Saudi Arabia alone(!),” Kostiantyn Gridin, CEO of Telecom Branch of the Future informed.

“The main asset of our concept is not the machine (hardware), of course, but the robust software, which integrates a machine into the operator’s network and CRM, makes smooth banking transactions and connects the customer quickly to the right video-call center representative. That part takes much more time and effort to build than a machine itself “, Gridin added.

Telecom Branch of the Future team believes that in the coming six months more companies will appear on the market offering the same or similar concept virtualizing customer service at telecoms, reducing costs and optimizing workforce placement.

Telecom Branch of the Future is a technological company headquartered in Dubai, United Arab Emirates. The TBF technology is based on the new generation of customer service machines with state-of-the-art software designed to replace regular telecom branches. The machine was first presented at Mobile World Congress in Barcelona on March 27, 2017.